Helpline Support – After Hours

Provide personal support services to victims of domestic and sexual violence who have contacted Crisis Connection via the 24hr. helpline in the evenings 5:00 pm – 9:00 am and on weekends.

Responsibilities Include:

• Answering Helpline and providing support, encouragement, and empathy to callers
• Providing appropriate referrals
• Relay critical information to an advocate immediately or next day
• Complete and return mandatory paperwork to an advocate
• Maintain strict confidentiality of all information regarding Crisis Connection Clients

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Expectations

• Commitment to Crisis Connection’s philosophy and mission
• High school diploma or GED
• Submit to a criminal background check.
• Completion of Crisis Connection’s basic volunteer training (2 hrs)
• Completion of Crisis Connection’s direct service training (2 hrs)
• Completion of Crisis Connection’s on-call training (2 hrs)
• Completion of 10 hrs continuing education training annually

Helpline Support – Office Hours

Provide personal support services to victims of domestic and sexual violence who have contacted Crisis Connection via the 24hr helpline during office hours Monday-Friday 9am-5pm.

Responsibilities include:

• Answering Helpline and providing support, encouragement and empathy to callers
• Providing appropriate referrals
• Relay critical information to an advocate by the end of the day
• Complete and return mandatory paperwork to an advocate
• Assist advocates and prevention team with clerical duties when needed
• Maintain strict confidentiality of all information regarding Crisis Connection clients.

​Expectations

• Commitment to Crisis Connection’s philosophy and mission
• High school diploma or GED
• Submit to a criminal background check.
• Completion of Crisis Connection’s basic volunteer training (2 hrs)
• Completion of Crisis Connection’s direct service training (2 hrs)
• Completion of Crisis Connection’s on-call training (2 hrs)
• Completion of 10 hrs continuing education training annually

Interpreter Services

Assist the staff with serving the Spanish-speaking community, especially those affect by domestic violence and sexual assault.

Responsibilities Include:

• Translate conversations between staff and Spanish speaking clients
• Accompany Victim Advocates to court and help translate as needed
• Assist in translating paperwork related to CCI services such as victim impact statements and protection orders
• Help with translating for staff with community partners in outreach, training, and presentations
• Maintain strict confidentiality of all information regarding Crisis Connection clients

Expectations:

• Commitment to Crisis Connection’s philosophy and mission
• High school diploma or GED
• Willing to be on-call as situations arise
• Valid driver’s license
• Submit to criminal background check
• Completion of Crisis Connection’s basic volunteer training (2 hrs)
• Completion of Crisis Connection’s direct service training (2 hrs)

Marketing Committee

• Market and Represent Crisis Connection throughout the community and corporate sector
• Responsibilities Include: Marketing subcommittee with Board of Directors
• Expectations: Commitment to Crisis Connection’s philosophy and mission
• Completion on Crisis Connection’s Basic Volunteer Training (2 hrs)
• General Knowledge of Crisis Connection’s services and resources.

Opportunities for volunteers are provided without regard to religion, creed, race, national origin, age or sex.